Solution

Review Analysis

Transform reviews into structured opinions and actionable insights

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Text Analytics APIs tailored for Review Analysis

Build essential value for Review Platforms and Solutions by turning reviews into actionable insights such as consumer pain points, drivers and barriers, emotional experience and more. 

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Understand satisfaction and dissatisfaction drivers behind rating

Go beyond star rating to truly identify pain points and areas of improvement by identifying key topics and the sentiment behind each topic.

Read more about Topic Sentiment Extraction 

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Glean insights tailored for an industry / use case

Leverage text analytics models tailored to a range of industries to obtain structured, relevant and much more accurate results from review analysis.

Read more about Industry / Use Case Model

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Identify high-priority reviews for customer support

Solve customer requests  in a more efficient manner by identifying high-priority reviews that request specific information or action, and providing support in most suitable tonality.

Read more about Communication Style

Why Symanto APIs

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Unique psychology lens 

Create a unique competitive advantage for your software solution 

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High Accuracy

Use deep learning technology and industry models which ensure accurate results  

Analyse review without coding?

Explore our self-service text analytics platform to easily connect to various social data sources, customise your own models and explore your results visually, starting for free.

Explore Symanto Platform
Need more information?

We support our clients to discover innovative applications using  Symanto Psycholinguistic Text Analytics. Talk to us to explore how our Psychology AI can empower your unique solution.

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Symanto is pioneering in the field of psychology and artificial intelligence. Check out our corporate website to explore more products and service tailored for business and use case.
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